Cacao Wisdom

Shipping Policy

Last Updated: August 2026

Thank you for your order with Cacao Wisdom. Please review our shipping policy below so you know what to expect after placing your order. If you have any questions, reach out to us at hello@cacaowisdom.com.

Order Processing

All orders are processed within 1–3 business days of purchase. Orders placed on weekends or public holidays will begin processing on the next business day.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours for tracking details to update after your confirmation is sent.

During peak periods — such as new moon ceremonies, retreat seasons, or promotional events — processing may take slightly longer. We will communicate any delays via email.

Domestic Shipping (United States)

We ship to all 50 US states. Estimated delivery times after dispatch are 3–7 business days, depending on your location and the shipping method selected at checkout.

 

Shipping rates are calculated at checkout based on the weight and destination of your order. We currently do not offer free shipping.

 

Please note that delivery timeframes are estimates provided by our carriers and are not guaranteed. Cacao Wisdom is not responsible for delays due to carrier issues, weather events, or other circumstances outside our control.

International Shipping (Australia)

We currently ship internationally to Australia. International orders are processed within 1–3 business days, with an estimated delivery time of 10–21 business days after dispatch, depending on customs clearance and local delivery services.

 

Customs, Duties & Taxes

International shipments may be subject to customs fees, import duties, and taxes imposed by the destination country. These charges are the sole responsibility of the customer and are not included in the product price or shipping cost at checkout.

Cacao Wisdom has no control over customs processes and cannot predict what fees, if any, will be applied to your order. We recommend checking with your local customs authority before placing an order if you have concerns.

 

Customs Delays

International orders may experience delays due to customs processing. Cacao Wisdom is not responsible for delays caused by customs inspection or clearance procedures. If your order is held at customs, please contact your local customs office directly.

Incorrect Shipping Addresses

Please double-check your shipping address before completing your order. Cacao Wisdom is not responsible for orders delivered to an incorrect address provided at checkout.

If you notice an error in your shipping address after placing your order, please contact us immediately at hello@cacaowisdom.com. We will do our best to update your address if your order has not yet been dispatched. Once an order has been shipped, we are unable to make address changes.

Lost or Stolen Packages

Cacao Wisdom is not responsible for packages that are lost or stolen after delivery has been confirmed by the carrier. If your tracking information shows your package as delivered but you have not received it, we recommend:

●      Checking with neighbors or building management

●      Contacting the carrier directly with your tracking number

●      Waiting 48 hours, as packages are sometimes marked delivered before arrival

 

If your package cannot be located after these steps, please email us at hello@cacaowisdom.com and we will do our best to assist you.

Damaged in Transit

If your order arrives damaged, please contact us at hello@cacaowisdom.com within 7 days of delivery. Include your order number, a description of the damage, and photos of the damaged item and packaging. We will review your claim and arrange a replacement or store credit where appropriate.

Contact Us

For any shipping-related questions, please reach out:

 

Cacao Wisdom, LLC

710 Pondella Rd. Suite 7 PMB 3035

N Fort Myers, Florida 33903

hello@cacaowisdom.com

cacaowisdom.com